Lemon Kite Games

Support

Found a bug, lost your progress or have a question? Email us: hello@lemonkitegames.com. Please tell us the game, your device, the system version and where you play (Android, iPhone or iPad, browser). We usually answer within a few days. You can write in English or Russian.

FAQ

Where is my progress saved?

In the Android and iOS apps — on your device, in the app’s own storage. In a browser — in the browser’s local storage or by the game platform you play on. In the apps there is no account and no cloud sync; on some platforms the platform itself may keep your progress in your account there.

I lost my progress. Can you restore it?

Unfortunately not: we do not keep copies of saves. In the apps, progress is lost if you delete the app or clear its data — unless your device restores it from its backup (Google account backup on Android, iCloud on iOS). In a browser, progress is lost if you clear the site data. If you play on a platform that keeps your progress, ask its support.

When do ads appear?

Never during a game. In the apps, a full-screen ad may appear after a game ends, not more often than once a minute. Rewarded ads are optional: you choose to watch one for a bonus. In a browser, ads depend on the platform you play on.

Can I turn off personalised ads?

Yes, and the game plays the same either way. On iPhone and iPad: Settings → Privacy & Security → Tracking. On Android: Settings → Privacy → Ads → delete the advertising ID or opt out of ads personalisation. In the EEA, the UK and Switzerland the Android app also asks on first launch; to answer again, clear the app’s data (this resets your progress). Details are in the Privacy Policy.

How do I delete my data?

In the apps, everything the game saves is on your device: delete the app (or, on Android, Settings → Apps → the game → Storage → Clear storage). In a browser, clear the site data for the game. If the platform keeps your progress, it is deleted under the platform’s rules. The ad SDK in the apps (Yandex Mobile Ads) uses your advertising ID — reset or delete it in your device settings. If you emailed us and want that correspondence deleted, just ask. More in the Privacy Policy.

The game has no sound.

Check the sound button in the game (or the platform’s sound control) and your device volume. On iPhone, the silent mode switch mutes the game. In a browser, tap the game once — browsers start sound only after a tap.

Privacy

Privacy Policy · Политика конфиденциальности